Cancellation & Refund Policy Last update 3 months ago
CANCELLATION AND REFUND POLICY
This Cancellations & Refund Policy forms part of and must be read in conjunction with, website Terms of Service. We reserve the right to change this Policy at any time.
I. REFUND POLICY
Full refund: If any service job or product is not delivered by the seller within a set time frame due to any reason, the Buyer may raise a request to the company to cancel the project and get a refund. Then we offer a 100% refund to the Client. We always encourage buyers to work things out with your seller to try and settle conflicts between yourselves through conversations in the message box within the order page. If the seller asks for more time and the buyer agrees to the same, the project can be continued without any problem.
If Buyer and Seller are mutually agreed upon cancellation of the project, then we offer a 100% refund to the Client.
When the Seller doesn’t complete an order on time or deliver the work with bad quality, the Buyer can send a dispute request to the company. On another hand, if the Seller believes he has done a good job but the Buyer doesn’t accept his work, the Seller can also send a dispute request to the company. The Buyer or Seller can raise a request by clicking on the “Dispute” button within the order page. Users will also have the option to explain the reason for submitting the request.
If the buyer or seller satisfies Fivwork with required proof, Fivwork will select a winner to the dispute with an explanation upon receiving proof asked by Fivwork.
The company will be the one to decide the winner of each case and transfer the money to the winner’s credit account. Since the Seller can only withdraw money for the finished Jobs or services, you have complete control in any dispute cases.
If an order is canceled and you are due a refund, the amount of the original order with the service fee (if any) will be placed in your Fivwork balance. Fivwork balance can be used for future purchases
If you would prefer to receive a direct refund, you can request a refund from our customer support at firstname.lastname@example.org. A reply may take longer than 24 hours. After reviewing the request, funds will be refunded back to your payment provider
We will also refund you back in the following circumstances:
- If there is duplicate payment was made due to a technical glitch, or any other error.
- If we make a refund as per the provision of our refund policy which is updated by us from time to time.
- If we consider the refund is necessary as per customer support staff as per our sole discretion.
II. HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim a refund by:
- Send us an email at email@example.com;
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem. If for any reason, our back-office staff confirm a refund. Then, the refund will be made accordingly.
III. UNETHICAL ORDER & CANCELLATION POLICY
- In case of any order is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be canceled whatsoever and www.fivwork.com will not be liable to pay any refund to you in all such cases.
IV. UNETHICAL ORDER & CANCELLATION POLICY
We will refund your amount to the original payment method, once it has been processed.
V. REFUND CYCLE:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.